Refund policy

Sweet Vanity — Return & Refund Policy

Last Updated: 09/21/2026

At Sweet Vanity, we want you to feel confident and happy with every purchase. We understand that sometimes an item may not meet your expectations or an issue may occur during shipping. Our goal is to make the return and refund process as simple, fair, and transparent as possible.

Please review the policy below to understand how we handle returns, refunds, and order concerns.

1. Contact Us About Your Order

If you experience an issue with your order, please contact us at ssweetvanityy@gmail.com as soon as possible.

When contacting us, please include:

Your order number.
A description of the issue.
Clear photos or videos, when applicable.
Any additional information that may help us review your request.

Our team will review your request and guide you through the next steps.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

Please do not return an item without receiving return instructions from Sweet Vanity. We will provide the appropriate next steps after reviewing your request.

3. Returns and Eligibility

Return eligibility depends on the product, its condition, and the applicable return terms.

Where returns are offered, items may need to be unused, in their original condition, and accompanied by their original packaging and accessories.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific restrictions. Any applicable exclusions will be communicated through the relevant product information or during the return review.

Please contact us before sending any item back.

4. Refunds

If your refund request is approved, Sweet Vanity will process the refund to your original payment method, subject to applicable payment processing timelines.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

We will communicate the applicable refund details when your request is approved.

5. Return Shipping

Return shipping arrangements and costs depend on the reason for the return and the applicable return terms.

If an item is damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide instructions.

Customers should not send returns to an address obtained independently from a supplier or another source without prior authorization from Sweet Vanity.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed or shipped quickly through our fulfillment partners, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already shipped, cancellation may no longer be possible. We will review your request and explain any available options.

7. Shipping Delays and Undelivered Orders

We work with fulfillment partners to process and ship orders. Delivery times may vary depending on the product, destination, shipping method, and circumstances affecting transportation.

If your order is delayed or does not arrive, please contact us so we can review the tracking information and help determine the next steps.

If we cannot ship your order within the promised timeframe, we will provide applicable notices and refund or cancellation options as required by law.

8. Policy Updates

Sweet Vanity reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.